She said critical supplies, including personal protective equipment, were missing or unusable. Quinn believes West and Hightower did not provide adequate leadership while opening the Wasilla clinic. “It came out after the fact that, if we had called him with his results on time, and known to call him, he wouldn’t have had to go to the hospital and have a pacemaker put in,” Quinn said about one patient. “That has never occurred,” he said. “I have never seen that happen.”Įmployees also described significant concerns about patient care and follow-up.Ĭaitlin Quinn worked for a few months as a medical assistant at Sunshine’s newest clinic in Wasilla. She said during her time, lack of follow-up on lab work led to angry patients awaiting results, and may have put one person in the hospital. Hightower denied the allegations in an interview. “He’s yelled at me. He’s told me that I’m incompetent.” Hightower of bullying. Others have similar stories, including former lab coordinator Melissa Quentenilla, who testified before the board of directors. Snowberger is not the only former colleague to accuse Dr. “I’ve heard him call medical assistants ‘stupid’ and ‘ignorant.’” “I’ve heard him yell at the top of his lungs at an employee and slam a door, stomp down the hall, and then come back again and yell again because he thought of something new and mean to say,” Snowberger said.
Those who departed included former medical support supervisor Shyloh Snowberger, who spoke at the meeting and agreed to an interview.
Multiple former employees who left their jobs in late April described bullying behavior and language from Dr. While the petition focused on Sunshine CEO Melody West, many day-to-day concerns centered on Medical Director Dr. Part of their mission is to see and treat patients regardless of their ability to pay.Īnd the Sunshine Community Health Center board of directors heard sharp criticism of clinic leadership last month by petition and public testimony.Īt the April 27 board meeting, held by Zoom, multiple former employees described concerns about patient care, problems opening a new facility, and a negative work environment. Sunshine is a non-profit Federally Qualified Health Center, operating the only medical facilities in Talkeetna and Willow. (Phillip Manning/KTNA)Īfter public testimony and a petition raised concerns about workplace bullying and poor patient care, the board of directors of the Sunshine Community Health Center clinics in Talkeetna, Willow, and Wasilla this week fired its CEO and put its medical director on administrative leave. The clinic in Talkeetna which recently had a turnover in leadership after claims of workplace bullying, patient neglect, and bad management from former employees.
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